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Customer Service Courses

Program TitleStarting DateEnd DatePlace
Introduction to CRM01-01-2105-01-21Online/Classroom
Develop An Exceptional Customer Service01-01-2105-01-21Online/Classroom
How To Exceed Customer Expectations15-01-2119-01-21Online/Classroom
Excellence in Customer Service15-01-2119-01-21Online/Classroom
Certified Customer Service Professional22-01-2126-01-21Online/Classroom
Social Media and the Evolution Of Customer Service22-01-2126-01-21Online/Classroom
CRM Between Theory & Practice05-02-2109-02-21Online/Classroom
Motivational Techniques for Customer Service Professionals05-02-2109-02-21Online/Classroom
The Customer Complaint System: A Tool for Customer Service Improvement12-02-2116-02-21Online/Classroom
Customer Service Management12-02-2116-02-21Online/Classroom
Microsoft Dynamics CRM 2011 Installation and Deployment19-02-2123-02-21Online/Classroom
Microsoft Dynamics CRM 2011 Customization and Configuration19-02-2123-02-21Online/Classroom
Extending Microsoft Dynamics CRM 201105-03-2109-03-21Online/Classroom
Customer Satisfaction and Loyalty05-03-2109-03-21Online/Classroom
Winning The Service Game12-03-2116-03-21Online/Classroom
How to Deliver An Outstanding Customer Service12-03-2116-03-21Online/Classroom
Fundamentals Of Customer Service19-03-2123-03-21Online/Classroom
How to Have a Successful Call Center19-03-2123-03-21Online/Classroom
Motivational Techniques for Customer Service Professionals19-03-2123-03-21Online/Classroom
Secrets for Selling Over the Phone26-03-2130-03-21Online/Classroom
Customer Service and Support Call Centers26-03-2130-03-21Online/Classroom
Excellent Customer Service On The Telephone09-04-2113-04-21Online/Classroom
Handling Difficult & Demanding Customers09-04-2113-04-21Online/Classroom
How to Effectively Handle Customer Complaints16-04-2120-04-21Online/Classroom
Building Rapport and Developing Relationships With Customers16-04-2120-04-21Online/Classroom
The Customer's 'Perception' Is Usually Right23-04-2127-04-21Online/Classroom
Creating a Customer Focused Culture23-04-2127-04-21Online/Classroom
Creating an Environment of Customer Service Excellence23-04-2127-04-21Online/Classroom
Customer Research for Sales Professionals07-05-2111-05-21Online/Classroom
Customer Service and Support Centers07-05-2111-05-21Online/Classroom
How to Negotiate with Customers: Handling Unreasonable Demands14-05-2118-05-21Online/Classroom
How to Think Like Your Customers Think14-05-2118-05-21Online/Classroom
Sales Success Strategies for Prospecting and Cold-Calling21-05-2125-05-21Online/Classroom
Social Media and the Evolution of Customer Service21-05-2125-05-21Online/Classroom
Telephone Skills for Administrative and Front-Desk Professionals21-05-2125-05-21Online/Classroom
Telephone Skills for Customer Service & Sales Professionals28-05-2101-06-21Online/Classroom
The Essentials of Front Desk Safety and Security28-05-2101-06-21Online/Classroom
Up selling without Fear: Locking Customers into Your Products04-06-2108-06-21Online/Classroom
Customer Service In Practice04-06-2108-06-21Online/Classroom
Exceptional Customer Service11-06-2115-06-21Online/Classroom
Etiquette For Excellent Customer Service11-06-2115-06-21Online/Classroom
The Customer Relationship Hierarchy18-06-2122-06-21Online/Classroom
Communicating For Success - Understanding & Being Understood18-06-2122-06-21Online/Classroom
Coaching for Improved Customer Service25-06-2129-06-21Online/Classroom
Building Powerful Relationships With Customers25-06-2129-06-21Online/Classroom
Improve Your Telephone Skills - How To Win & Keep Customers02-07-2106-07-21Online/Classroom
Excellent Customer Service On The Telephone02-07-2106-07-21Online/Classroom
How Does A Company Improve Its Telephone Technique09-07-2113-07-21Online/Classroom
Answering Incoming Calls Professionally09-07-2113-07-21Online/Classroom
Making Outbound Calls Professionally16-07-2120-07-21Online/Classroom
Questioning Skills For Improving Call Handling Time16-07-2120-07-21Online/Classroom
Creating A Telephone Charter For Your Company23-07-2127-07-21Online/Classroom
Creating Memorable First Impressions And Lasting Last Impressions23-07-2127-07-21Online/Classroom
Designing A Professional Customer Service Charter06-08-2110-08-21Online/Classroom
Role Of Customer Relationship Manager (CRM) In Creating A Competitive Edge06-08-2110-08-21Online/Classroom
B2B CRM & B2C CRM13-08-2117-08-21Online/Classroom
Changing Times - The Impact Of Technology on CRM13-08-2117-08-21Online/Classroom
Providing Quality to Customers20-08-2124-08-20Online/Classroom
Calculating Customer Lifetime Value (CLV)20-08-2124-08-20Online/Classroom
Identifying 'Perception Points' For Your Organization03-09-2107-09-21Online/Classroom
Identifying Barriers To Providing Exceptional Customer Service03-09-2107-09-21Online/Classroom
Understanding Different Customer Feedback Mechanism10-09-2114-09-21Online/Classroom
Understanding Why The Happy 'Internal Customer' Is More Motivated To Provide10-09-2114-09-21Online/Classroom
Customer Service & Business Communication17-09-2121-09-21Online/Classroom
Creating An Exceptional Service Recovery Mechanism For Enhancing Customer Retention17-09-2121-09-21Online/Classroom
Using Customer Feedback To Innovate And Stay Ahead Of The Game24-09-2128-09-21Online/Classroom
Creating A CRM Dashboard - What Gets Measured Can Be Improved24-09-2128-09-21Online/Classroom
Learning From Case Studies - The Best Practices In CRM01-10-2105-10-21Online/Classroom
How To Create Customers For Life01-10-2105-10-21Online/Classroom
Customer – Focused Innovation08-10-2112-10-21Online/Classroom
Executive Negotiation: Bargaining For Advantage08-10-2112-10-21Online/Classroom
Customer Service & Satisfaction15-10-2119-10-21Online/Classroom
Outstanding Customer Services15-10-2119-10-21Online/Classroom
Facilities Management – Estate Management22-10-2126-10-21Online/Classroom
CRM Customizing Fundamentals22-10-2126-10-21Online/Classroom
Attitude for Services05-11-2109-11-21Online/Classroom
Customer Relationship Management Sales05-11-2109-11-21Online/Classroom
Sales Effectiveness, How to Cold call and Build new Customer19-11-2123-11-21Online/Classroom
Time, Stress and Conflict Management 19-11-2123-11-21Online/Classroom
Understanding Customer Service26-11-2130-11-21Online/Classroom
Appreciating the Legal Aspect of Customer Service03-12-2107-12-21Online/Classroom
Transforming Customer Complaints into Opportunities10-12-2114-12-21Online/Classroom
Managing Customer Expectation17-12-2121-12-21Online/Classroom
How To Exceed Customer Expectations24-12-2128-12-21Online/Classroom
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